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17433 Accenture Jobs
Customer Contact Comms New Associate
0-1 years
₹ 1.8 - 3L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
Customer Contact Comms New Associate
Accenture
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Skill required: Omnichannel - Service Desk Non-Voice Support
Designation: Customer Contact Comms New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
Language - Ability:English(International) - Expert
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereThis role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for?
Mandatory skillsCommunicationProblem solvingComprehension Time managementActive listeningAdaptabilityEmpathyProduct knowledge :Android, Google Apps (gpay), Play Store
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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Anonymous · IT & Information Security
in Hyderabad / Secunderabad
Leaning and growing
- Salary - Excellent
Nothing, All good.
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