Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Cloud Infrastructure



Good to have skills :Google Cloud Platform Administration, AWS Administration
Minimum



3 year(s) of experience is required



Educational Qualification :Bachelors degree


Summary:As an Infra Tech Support Practitioner with a primary skill in Cloud Infrastructure, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving hardware/software issues, implementing technology at the operating system-level, and providing support for configured services running on various platforms.
Roles & Responsibilities:

Provide L1 and L2/basic and intermediate level troubleshooting for hardware/software issues.

Implement technology at the operating system-level across all server and network areas.

Provide ongoing technical support and maintenance of production and development systems and software products.

Provide support for configured services running on various platforms.
Professional & Technical Skills:

Primary Skill:Cloud Infrastructure

Good To Have Skills:AWS Administration, Google Cloud Platform Administration

Experience in troubleshooting and resolving hardware/software issues.

Experience in implementing technology at the operating system-level across all server and network areas.

Experience in providing ongoing technical support and maintenance of production and development systems and software products.

Experience in providing support for configured services running on various platforms.
Additional Information:

The candidate should have a minimum of 3 years of experience in Cloud Infrastructure.

The JOB FAMILY GROUP is Information Technology Operations.

This position is based at our Gurugram office.


Qualifications

Bachelors degree