Application Support Engineer

Project Role :Application Support Engineer




Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills :SAS Platform



Good to have skills :NA
Minimum



5 year(s) of experience is required



Educational Qualification :15 years of fulltime education


Summary:As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems using SAS Platform. Your typical day will involve providing dynamic service and support to ensure smooth functioning of the systems.
Roles & Responsibilities:

Provide technical support and troubleshooting for SAS Platform-based applications.

Collaborate with cross-functional teams to identify and resolve issues within critical business systems.

Develop and maintain technical documentation, including standard operating procedures and knowledge base articles.

Participate in the design, testing, and implementation of new applications and system enhancements.

Ensure compliance with established service level agreements (SLAs) and customer satisfaction goals.
Professional & Technical Skills:

Proficiency in SAS Platform.

Experience in SAS Analytics is a good-to-have skill.

Strong understanding of software engineering principles and methodologies.

Experience in troubleshooting and resolving technical issues in a timely manner.

Excellent communication and interpersonal skills.
Additional Information:

24x7 rotational shifts

The candidate should have a minimum of 5 years of experience in SAS Platform.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Hyderabad office.


Qualifications

15 years of fulltime education