Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :IBM WebSphere DataPower



Good to have skills :NA
Minimum


3 year(s) of experience is required



Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical support processes and procedures.- Stay updated with the latest technologies and trends in the industry.
Professional & Technical Skills:- Must To Have Skills:Proficiency in IBM WebSphere DataPower.- Strong understanding of system and application troubleshooting.- Experience in analyzing and resolving technical issues.- Knowledge of system integration and data transformation.- Hands-on experience in system monitoring and maintenance.
Additional Information:- The candidate should have a minimum of 3 years of experience in IBM WebSphere DataPower.- This position is based at our Hyderabad office.- A 15 years full-time education is required.


Qualifications

15 years full time education