Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Service Desk Management



Good to have skills :NA
Minimum



5 year(s) of experience is required



Educational Qualification :Bachelor Degree


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure effective communication and coordination with stakeholders.

Identify and resolve technical issues in a timely manner.

Conduct system and application testing to ensure optimal performance.

Stay updated with the latest industry trends and technologies.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Strong understanding of IT systems and applications.

Excellent problem-solving and analytical skills.

Exceptional communication and interpersonal skills.

Good To Have Skills:Experience with incident management tools.

Recommendation:Familiarity with ITIL framework and best practices.
Additional Information:

The candidate should have a minimum of 5 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A Bachelor Degree is required.


Qualifications

Bachelor Degree