IT Service Management Representative - Professional

Project Role :IT Service Management Representative




Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.



Must have skills :Infrastructure Service Management




Good to have skills :Critical Incident Management
Minimum



5 year(s) of experience is required




Educational Qualification :15 years full time education



Summary:As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, supporting the infrastructure service management lifecycle. Your role involves ensuring client satisfaction, managing risk to services, and providing operational support to keep production systems and devices online and available.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Manage delivery for IT production systems and services.

Support the infrastructure service management lifecycle.

Ensure client satisfaction and manage risk to services.

Provide operational support to keep production systems and devices online and available.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Strong understanding of statistical analysis and machine learning algorithms.

Experience with data visualization tools such as Tableau or Power BI.

Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.

Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity.
Additional Information:

The candidate should have a minimum of 5 years of experience in Infrastructure Service Management.

This position is based at our Jaipur office.

A 15 years full time education is required.




Qualifications
15 years full time education