Service Management Associate

Skill required: Business Reporting & Governance - Microsoft Power BI


Designation: Service Management Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years

Language - Ability:English - Advanced


What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in excel and MIS reports are looked at for these skillsThe role will require for you to work on Microsoft Power BI to help visualize data and share discoveries and collaborate in intuitive new ways.


What are we looking for?

Microsoft Excel VBA Programming

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

 
Qualifications 
Any Graduation