Trust & Safety Associate

Skill required: User-Generated Content Moderation - Content Moderation


Designation: Trust & Safety Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years

Language - Ability:Malayalam - Expert


What would you do?
Enables a superior brand experience , accelerates responsible growth and creates a secure environmentAccenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results.Addressing ad blocking through improving ad experiences across the web.Review websites, product listings and merchant center accounts to ensure compliance with the Google Shopping policies and quality standards?.Review web pages and tag the Landing Page based on the content on the page for Google to display the right content to the relevant audience.Review YT videos and decide whether it can be monetized.Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns. Once the complaint is processed the Trademark will be blocked from the Search Engine.The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client s terms of services. They review content that may be sensitive in nature. They ensure every piece of content in violation of the client's terms of services is accurately identified and flagged for action in a timely manner.


What are we looking for?

Adaptable and flexible

Ability to work well in a team

Written and verbal communication

Agility for quick learning

Ability to meet deadlinesYou will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Activeparticipation in Accenture's well-being support program, designed specifically for the Trust & Safetycommunity, provides valuable skills to promote individual and collective well-beingJOB PURPOSEAs an Agent, you are responsible to

Review content- user profiles, videos, texts, images etc

Investigate and apply client policies

Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic natureDUTIES AND RESPONSIBILITIESYour role requires following responsibilities –

Review, classify and/or remove content according to client guidelines, using specific tools and channels

Understand and remain updated on changing client policies and guidelines

Stay up to date with any changes on policies/process

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process

Participate in continuous training programs and workgroup discussions for optimal development in the role

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Engage in the well being activities

Meet desired efficiency established by business

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

The following skills are required to perform this role-

Strong coping, emotional resilience, and stress-management skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision-making skills

Basic internet research skills

Excellent comprehension, communication (verbal, written), and (insert language) skills, required to interpret contentAdd- any additional language requirementAdditional skills-

Be a team player and value cohesiveness

Be flexible to cater to changing business needs in a fast-paced environment Be aware of social trends, political situations, current affairs etc.

1-3 years of experience

Previous business process outsourcing, content moderation experience is a plus

Graduate in BA, B. Com, or relevant field (No Science/IT/Engineering graduates)

This is a Work from Office Role

Has Rotational Shifts

Must reside within given boundary limits

Qualifications
Any Graduation