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17827 Accenture Jobs

Service Management Analyst

3-5 years

₹ 5.1 - 11L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Service Management Analyst

Accenture

posted 1mon ago

Job Role Insights

Flexible timing

Job Description



Skill required:
Business Reporting & Governance - Reporting Analytics

Designation:
Service Management Analyst

Qualifications:
Any Graduation

Years of Experience:
3 to 5 years


What would you do?

The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information through a system of decision rights and accountabilities for information related processes, executed according to agreed-upon models which describe who can take what actions, with what information, when, under what circumstances and using what methods.
Candidate who is good in excel and MIS reports are looked at for these skills
In Reporting and Analytics, you will have to prepare management reports and analysis, both recurring and ad-hoc. This includes focusing on tracking business performance through trusted data and insights while actively managing employee behaviors.

What are we looking for?

Effective communication and organization skills with Polished, professional presence

Experience in working on automation projects

Demonstrate ability to achieve customer satisfaction through a managed service framework.

Facilitation skills and Virtual teaming experience

Adaptability to change.

Effective collaboration skills and experience

Adept in working across a heavily matrixed organization.
Proficient in MS Office with advance knowledge in excel formulas.

Ability to simplify and automate manual intensive processes using basic VBA, MS Access

Expertise in creating reports, and exposure to using PowerBI
Roles and Responsibilities: Create and Publish Daily / Weekly / Monthly Reports on time with accuracy.

Deliver ad hoc reports.

Find trends in data to spot any anomaly / provide data insights to the stake holders.

Automate reports to reduce manual efforts.

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Accenture through

(based on 5.1k Accenture interviews)
Job Portal
Campus Placement
Company Website
Referral
Walkin
Recruitment Consultant
33%
18%
18%
13%
4%
2%
12% candidates got the interview through other sources.
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What people at Accenture are saying

4.1
 Rating based on 20 Service Management Analyst reviews

Likes

Can learn new technologies

Dislikes

No salary benefits

Read 20 reviews

Service Management Analyst salary at Accenture

reported by 365 employees with 2-9 years exp.
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₹3 L/yr - ₹11.5 L/yr
At par with the average Service Management Analyst Salary in India
View more details

What Accenture employees are saying about work life

based on 52.8k employees
65%
85%
68%
76%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Accenture Benefits

Free Transport
Cafeteria
Work From Home
Gymnasium
Health Insurance
Soft Skill Training +6 more
View more benefits

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