Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Vmware Virtualization Administration


Good to have skills :Nutanix Administration
Minimum
2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.
Roles & Responsibilities:1.VMware vSphere Management:oDesign, implement, and manage VMware vSphere private cloud infrastructure (ESXi, vCenter).oConfigure and optimize vSphere clusters, resource pools, and advanced features such as vMotion, DRS, HA, FT, and VMware Update Manager (VUM).oProvide advanced troubleshooting and optimization of private cloud environments to ensure reliability and performance.2.vRealize Automation (vRA):oDeploy and manage vRealize Automation (vRA) to automate VM provisioning and cloud services in the private cloud.oCreate vRA Blueprints for automated provisioning and lifecycle management of infrastructure and applications.oIntegrate vRA with vRO for end-to-end automation workflows, enabling Infrastructure as Code (IaC).3.Hyper-Converged Infrastructure (HCI) – Nutanix and VxRail:oManage the deployment, configuration, and lifecycle management of Nutanix and Dell EMC VxRail HCI platforms.oOptimize and troubleshoot HCI clusters, ensuring high availability, resilience, and performance for the private cloud workloads.4.VMware vSAN:oDesign, deploy, and manage vSAN storage solutions to optimize storage performance and scalability.oMonitor vSAN health, storage policies, and data replication for optimal performance and fault tolerance in the private cloud.5.vRealize Orchestrator (vRO):oDevelop and maintain vRO workflows to automate routine cloud operations, orchestrate infrastructure tasks, and integrate third-party systems.oEnhance cloud automation by integrating vRO with various cloud management and monitoring tools.6.vRealize Operations (vROps):oManage and configure vROps for continuous monitoring and performance optimization of the private cloud infrastructure.oUtilize vROps dashboards to monitor capacity, detect anomalies, and ensure proactive resource management across the cloud environment.7.Private Cloud Security and Compliance:oImplement security hardening best practices for VMware and HCI environments, ensuring compliance with industry standards.oApply role-based access control (RBAC) and secure the private cloud environment through governance policies and proactive monitoring.8.Disaster Recovery and Business Continuity:oDevelop disaster recovery strategies using VMware Site Recovery Manager (SRM) or vSphere Replication to ensure the continuity of critical cloud services.oRegularly test and document DR plans to ensure readiness in the event of a disaster.9.Level 3 Escalation Support:oServe as the Level 3 escalation point for complex cloud-related issues involving VMware vSphere, HCI platforms, vSAN, vRA, vRO, and vROps.oPerform root cause analysis and resolution for major incidents in private cloud environments.10.Automation and Scripting:oAutomate cloud operations and routine tasks using PowerCLI, Python, or Ansible for increased efficiency and consistency in private cloud management.oLeverage automation for VM provisioning, resource allocation, and performance tuning in a scalable private cloud environment.11.Documentation and Collaboration:oMaintain comprehensive documentation of private cloud architecture, procedures, and runbooks for operational efficiency.oCollaborate with cross-functional teams, including network, security, and application teams, to optimize and integrate private cloud solutions.
Professional & Technical Skills:

Required Technical Skills:oStrong expertise in VMware vSphere (ESXi, vCenter) in large-scale private cloud environments.oHands-on experience with vRealize Automation (vRA) and vRealize Orchestrator (vRO) for automating cloud services.oAdvanced knowledge of Hyper-Converged Infrastructure (HCI) solutions like Nutanix Acropolis and Dell EMC VxRail.oProficiency in managing VMware vSAN for software-defined storage in a private cloud environment.oExpertise in vRealize Operations Manager (vROps) for monitoring and optimizing cloud infrastructure.

Preferred Skills:oFamiliarity with disaster recovery tools like VMware SRM and vSphere Replication.oExperience with scripting and automation using PowerCLI, Python, or Ansible.oKnowledge of VMware NSX for network virtualization and security in private clouds.

Experience Level:o2+ years of hands-on experience with VMware vSphere and private cloud management.o1+ years of experience managing vRealize Suite (vRA, vRO, vROps) in cloud environments.o1+ years of experience with HCI solutions (Nutanix, VxRail) and vSAN.Education and Certification:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Relevant certifications such as:oVMware Certified Professional (VCP) – Data Center Virtualization (DCV).oVMware Certified Advanced Professional (VCAP) or VMware Certified Design Expert (VCDX) is a plus.oNutanix Certified Professional (NCP) or Dell EMC VxRail Certifications.
Additional Information:

Excellent communication skills, with the ability to document solutions and train other teams.

Should be able to work in 24/7 rota.

Should be Flexible to support during OOH.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education