Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Network Infrastructures



Good to have skills :Enterprise Network Operations
Minimum



7.5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure effective communication within the team.

Implement best practices for team efficiency.

Continuously improve team performance.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Infrastructures.

Strong understanding of network infrastructures.

Experience in enterprise network operations.

Knowledge of network security protocols.

Hands-on experience in network troubleshooting.

Familiarity with network monitoring tools.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Network Infrastructures.

This position is based at our Pune office.

A 15 years full-time education is required.

Qualifications

15 years full time education