Service Delivery Operations Representative

Project Role :Service Delivery Operations Representati




Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.


Must have skills :Microsoft Intune



Good to have skills :NA
Minimum



2 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. You will play a crucial role in ensuring smooth operations and customer satisfaction.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Manage work assignments and ensure timely completion.

Drive people management activities for the delivery team.

Ensure service delivery quality and cost efficiency.

Collaborate with cross-functional teams to resolve issues.

Identify areas for process improvement and implement solutions.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Intune.

Strong understanding of service delivery operations.

Experience in managing work assignments and driving people management activities.

Knowledge of service delivery quality management.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 2 years of experience in Microsoft Intune.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Summary:As an Application Lead for Microsoft Intune, you will be responsible for managing Android, iOS/iPadOS & Handheld devices from Intune platform, You will also be responsible for Security, Compliance management, app protection policies & Kiosk Profiles management. Good knowledge on LoB applications, Azure AD App Proxy, NDES, MS Tunnel will be much required to perform overall management off MS Intune solution. You will act as the primary point of contact and lead the effort to ensure successful project delivery. Your typical day will involve collaborating with cross-functional teams, troubleshooting technical issues, and providing technical guidance to team members.
Roles & Responsibilities:

Provide technical support to end-users for applications and systems, resolving incidents and service requests within defined SLAs.

Troubleshoot technical issues related to Android, iOS/iPadOS, Rugged devices.

Collaborate with cross-functional teams to identify and resolve technical issues, ensuring timely resolution of incidents.

Act as the primary point of contact for application support, leading the effort to design, build, and configure applications.

Primarily ownership of the MDM ticket queue, providing L2,3rd line technical support for IT incidents and problems with respect to MDM. Working alongside vendors as appropriate to investigate solutions.

Expertise in managing iOS and Android updates
Professional & Technical Skills:

Must To Have Skills:Strong knowledge of Microsoft Intune.

Good To Have Skills:Experience with WorkspaceOne, SOTI MobiControl, JAMF.

Experience in providing technical support to end-users for MDM related queries and concerns.

Experience in troubleshooting technical issues related to Microsoft Intune. Understanding and managing and configuring the Intune connector, NDES servers, Azure AD App Proxy, MS Tunnel.

Configuration and Management of Various types of Profiles such Wi-Fi, SCEP Device restriction Profile in Intune for Android and iOS/iPadOS.

Strong collaboration and communication skills.

Ability to work in a fast-paced environment and manage multiple priorities.
Additional Information:

The candidate should have be willing to work for 24*7 support and weekend support.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.

Candidate must be ready to operate from office.



Qualifications

15 years full time education