Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Network Analytics



Good to have skills :Service Operations
Minimum



2 year(s) of experience is required



Educational Qualification :Graduation


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide technical support to clients and internal teams.

Troubleshoot network analytics issues efficiently.

Collaborate with cross-functional teams to enhance system performance.

Document and maintain technical procedures and user guides.

Stay updated with industry trends and best practices.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Analytics.

Good To Have Skills:Experience with Service Operations.

Strong understanding of statistical analysis and machine learning algorithms.

Experience with data visualization tools such as Tableau or Power BI.

Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.

Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity.
Additional Information:

The candidate should have a minimum of 2 years of experience in Network Analytics.

This position is based at our Hyderabad office.

A Graduation degree is required.



Qualifications

Graduation