Service Management Practitioner

Project Role :Service Management Practitioner

Project Role Description :Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Must have skills :Site Reliability Engineering

Good to have skills :Service Integration and Management (SIAM)
Minimum

7.5 year(s) of experience is required

Educational Qualification :15 years full time education

We are seeking an experienced SRE Observability Engineer to join our team and lead the development, enhancement, and extension of SRE driven observability and alerting platforms for our global clients.As an SRE Observability Engineer, your role will be build, enhance and maintain best in class observability platforms that can effectively monitor the full technology stack for cloud and on-prem systems. An SRE Observability Engineer will play a pivotal role in shaping the evolving needs of our customers including instrumentation of Service Level Indicators and Objectives (SLI/SLO) and development/enhancement of SLI/SLO driven observability dashboards and alerting.Key Responsibilities

Gather and analyze logs, metrics and traces from operating systems, infrastructure and network as well as applications to assist in performance tuning and fault finding

Implement, enhance and maintain observability and alerting capabilities, especially that are built on SLI/SLO/Error Budget

Analyze an existing observability and alerting platform and identify how it can be further improved

Help build our unified observability stack using various observability tools

Improve automation and increase the systems self-healing capability.

Build monitoring that alerts on symptoms rather than on outageQualifications

Bachelors or Masters degree in Computer Science, Computer Engineering, Electrical Engineering or related field or a combination of education and equivalent work experience Required Experience

Overall 5-8 years of working experience

3-5 years of experience of building observability platforms with tools such as Dynatrace, AppDynamics, New Relic, Prometheus, Splunk, Sensu, Nagios, DataDog, Open Telemetry etc.

Very good understanding and strong working knowledge of log collection and aggregation, custom metric development and distributed tracing

Experience of building observability dashboard (preferably SLO driven) in visualization tools like Grafana

Good understanding of SLIs/SLOs, especially their implementation designs

Good working understanding of monitoring Cloud Platforms- AWS, Azure and GCPGood to have experience

Prior experience of implementing SLI/SLO/Error Budget driven observability and alerting

Strong proficiency with Cloud Platforms

Experience programming with one or more of the following:Python, Go, Java/Scala or C

Experience with J2EE, NoSQL/SQL Datastore, Spring Boot, GCP, AWS, Azure & Docker orK8 in developing multi-tier applications.

Overall good understanding of SRE principles and practices

Understanding and ability to implement effective observability strategies to improve MTTD/R

Experience with RESTful APIs and microservices platforms

Working knowledge of the TCP/IP stack, internet routing and load balancing

Solve complex architecture/design & business problems, work to simplify, optimize, remove bottlenecks, etc.You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply.

 Qualifications 

15 years full time education