Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Software License Management

Good to have skills :NA
Minimum

5 year(s) of experience is required

Educational Qualification :15 years full time education

Technical Experience: Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager)

Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica)

Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM

In-depth knowledge of publisher contracts and use rights.

Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions)

Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade.

Understanding discovery Fundamentals:- Overview of ServiceNow Discovery for software applications- Discovery model normalization

Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM)Professional Attributes:

Excellent communication skills

Expert knowledge in MS Office applications (Excel & PowerPoint)

Ability to work in a team environment.

Must have Skills:Software licensing & Software Asset Management Tools

Good to Have Skills:Analytical and Communication SkillsEducational Qualification:

15 years of full-time education

 Qualifications 

15 years full time education