Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Netapp Storage Area Network (SAN) Administration


Good to have skills :No Function Specialty
Minimum
2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for troubleshooting hardware and software issues, implementing technology at the operating system-level, and ensuring the smooth operation of server and network areas. This role requires a strong understanding of Netapp Storage Area Network (SAN) Administration and the ability to provide L1 and L2 troubleshooting support.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Troubleshoot hardware and software issues for production and development systems.

Implement technology at the operating system-level across server and network areas.

Provide L1 and L2 troubleshooting support.

Collaborate with team members to identify and resolve technical issues.

Assist in the configuration and maintenance of software solutions.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Netapp Storage Area Network (SAN) Administration.

Strong understanding of server and network technologies.

Experience with troubleshooting hardware and software issues.

Knowledge of operating system-level implementation.

Familiarity with software solutions/vendors/brands.

Good To Have Skills:Experience with cloud technologies.
Additional Information:

The candidate should have a minimum of 2 years of experience in Netapp Storage Area Network (SAN) Administration.

This position is based at our Bhubaneswar office.

A 15 years full time education is required.

 Qualifications 
15 years full time education