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Accenture

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3.8

based on 55.9k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

18799 Accenture Jobs

Workforce Services New Associate

Accenture Solutions Pvt Ltd

3.8

based on 55.9k Reviews

0-1 years

₹ 1.5 - 3.5L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

Workforce Services New Associate

Accenture

posted 11hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Biochemistry Project Management Transportation WFM Training

+ 11 more

Job Description

Skill required: Trust & Safety - Workforce Management (WFM)

Designation: Workforce Services New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do?
Enables a superior brand experience , accelerates responsible growth and creates a secure environmentDUTIES AND RESPONSIBILITIES:

Monitor daily operational metrics (SLA/KPI s/Adherences etc...) on real time basis

Publishing real time reports for performance monitoring ,coordinating with internal/ external stake holders as in when required

Preparing RCA, Maintaining Downtime trackers , Proposing schedule changes to meet performance , Acting on Roster Swap / Week off Swap / Break Swap requested received through email or tool.

Deliver timely ad hoc and standard operational reports

Work with process subject matter experts from each functional team

Assist in designing insightful report views (excel-based or tool-based or dashboards)

Provide regular and ad-hoc results interpretation to Accenture management as requestedYou will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.Due to the nature of the role,the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe.It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content(e.g., graphic, violent, sexual, or egregious).Therefore, content moderators need strong resilience and coping skills.We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.The Workforce Management team focuses on maximizing performance levels and competency for an organization.This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics.This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity.The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance.This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies.They also ensure adherence to revenue and cost targets, own efficiency improvement goals.This team also partners wit regional leads and ensure we are compliant on all internal and client audits.

What are we looking for?

Utilize data to identify trends and opportunities for improvement Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients

Perform Quality Assurance (QA) on reporting analysis performed by other reporting groups as needed KEY QUALIFICATIONS/SKILLS

Graduate with 2 years of working experience with Metrics and Reporting

Make/propose improvements to work products, services or processes

Excellent oral and written communication skills.

Comply with Accenture standards, procedures and policies

Build skills (self or others) needed to execute responsibilities

Working experience on WFM tools, applications and functions is preferredOVERALL PURPOSE OF JOB:Responsible to execute all WFM related activities as directed by function and/or supervisor. Exhibit collaboration and effective communication skills to generate quality outcomes. Whenever necessary do the root cause analysis for leadership and/or client. ** Willing to work in 24*7 environment with rotational shifts and Week offs .Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Review, classify and/or remove content according to client guidelines, using specific tools and channels

Understand and remain updated on changing client policies and guidelines

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts

Strong coping, emotional resilience, and stress-management skills

Excellent comprehension, communication, and (insert language) skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision-making skills

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

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What people at Accenture are saying

4.2

Rating based on 83 new Associate reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Sat and sun fix off

Job security - Good

Dislikes

There is no growth no increment u may have 2+ years of experience and be paid same as a fresher

Salary - Bad

+5 more

Read 83 new Associate reviews

new Associate salary at Accenture

reported by 685 employees

₹1.5 L/yr - ₹4 L/yr

6% more than the average new Associate Salary in India

View more details

What Accenture employees are saying about work life

based on 55.9k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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