Technology Support Engineer

Project Role :Technology Support Engineer




Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.


Must have skills :Backup and Recovery Systems



Good to have skills :No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will play a crucial role in ensuring seamless operations and client satisfaction.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide timely and effective technical support to clients.

Troubleshoot and resolve issues related to Backup and Recovery Systems.

Collaborate with internal teams to enhance system performance.

Document and maintain technical procedures and user guides.

Conduct regular system audits to ensure data integrity and security.

Assist in the implementation of system upgrades and enhancements.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Backup and Recovery Systems.

Strong understanding of system architecture and data recovery processes.

Experience with system monitoring and diagnostic tools.

Knowledge of network protocols and security measures.

Familiarity with cloud-based backup solutions.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Backup and Recovery Systems.

This position is based at our Bengaluru office.

A 15 years full-time education is required.


Qualifications

15 years full time education