Quality Auditing Associate

Skill required: Banking Services - Collections Processing

Designation: Quality Auditing Associate

Qualifications:BCom,CS Inter,Master of Business Administration

Years of Experience:1 - 2 years
Language - Ability:English - Proficient

What would you do?
We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.

What are we looking for?
Written and verbal communication

Ability to handle disputes

Commitment to quality

Ability to work well in a team

Agility for quick learning Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shiftsQualificationsBCom,CS Inter,Master of Business Administration