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Accenture

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3.9

based on 52.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

29649 Accenture Jobs

Workforce Services Analyst

Accenture Solutions Pvt Ltd

3.9

based on 52.4k Reviews

3-5 years

Hyderabad / Secunderabad

1 vacancy

Workforce Services Analyst

Accenture

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Biochemistry Project Management Transportation Incident Management WFM

+ 13 more

Job Description

Skill required: Trust & Safety - Workforce Management (WFM)

Designation: Workforce Services Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do?
Enables a superior brand experience , accelerates responsible growth and creates a secure environment.DUTIES AND RESPONSIBILITIES:

Monitor daily operational metrics (SLA/KPI s/Adherences etc...) on real time basis

Publishing real time reports for performance monitoring ,coordinating with internal/ external stake holders as in when required

Preparing RCA, Maintaining Downtime trackers , Proposing schedule changes to meet performance , Acting on Roster Swap / Week off Swap / Break Swap requested received through email or tool.

Deliver timely ad hoc and standard operational reports

Work with process subject matter experts from each functional team

Assist in designing insightful report views (excel-based or tool-based or dashboards)Provide regular and ad-hoc results interpretation to Accenture management as requested

Utilize data to identify trends and opportunities for improvement

Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clientsThe Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits.

What are we looking for?
Perform Quality Assurance (QA) on reporting analysis performed by other reporting groups as needed KEY QUALIFICATIONS/SKILLS

Graduate with 2 years of working experience with Metrics and Reporting

Make/propose improvements to work products, services or processes

Excellent oral and written communication skills.

Comply with Accenture standards, procedures and policies

Build skills (self or others) needed to execute responsibilities

Working experience on WFM tools, applications and functions is preferredOVERALL PURPOSE OF JOB:Responsible to execute all WFM related activities as directed by function and/or supervisor. Exhibit collaboration and effective communication skills to generate quality outcomes. Whenever necessary do the root cause analysis for leadership and/or client.** Willing to work in 24*7 environment with rotational shifts and Week offs .

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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What people at Accenture are saying

What Accenture employees are saying about work life

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85%

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Flexible timing

Monday to Friday

No travel

Day Shift

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