AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Employer? Claim Account for FREE
Accenture
Compare
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
17713 Accenture Jobs
GN - SONG - Service - CX - Speech Analytics - Manager
8-12 years
Mumbai, New Delhi, Gurgaon / Gurugram
GN - SONG - Service - CX - Speech Analytics - Manager
Accenture
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title - GN - SONG - Service - CX - Speech Analytics Manager
Management Level :07 - Manager
Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad
Must have skills::
Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.
Job
Summary:As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
Roles & Responsibilities:Apply existing experience across speech analytics:Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Use enabling speech and text analysis solutions:Practically apply creation of business rules, query definitions and query writing. Deploy analytics software packages:Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms. Define customer experience solutions and business cases:Work on gap analysis, design and implementation and project management of solution deployment.Professional & Technical Skills: A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms Experience in contact center operations including operational and performance excellence Prepare the power point readouts with analysis to the clients.Additional Information: An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
Qualifications
Experience:
8+ years of experience in working with speech analytics solutions generating business rules, running queries and generating meaningful insights including implementation, designing and implementing customer experience solutions or operational excellence projects (any industry). 4+ years of project management experience and consulting experience
Educational Qualification:MBA from a tier 1 institute
Management Level :07 - Manager
Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad
Must have skills::
Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.
Job
Summary:As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
Roles & Responsibilities:
Qualifications
Experience:
Educational Qualification:MBA from a tier 1 institute
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Analytical roles with real interview advice
Top Accenture Analytical Interview Questions
Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more
asked in
new Associate interview
Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more
Q3. Case. There is a housing society “The wasteful society”, you collect all the household garbage and sell it to 5 different businesses. Determ ... read more
asked in
Intern interview
What people at Accenture are saying
Analytical salary at Accenture
reported by
3
employees
₹8.1
L/yr - ₹14
L/yr
88%
more
than the average Analytical Salary in India
View more details
What Accenture employees are saying about work life
based on 56.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Accenture Benefits
View more benefits
Compare Accenture with
TCS
Compare
Cognizant
Compare
Capgemini
Compare
Infosys
Compare
Wipro
Compare
Genpact
Compare
LTIMindtree
Compare
Deloitte
Compare
IBM
Compare
Nagarro
Compare
Tech Mahindra
Compare
Amazon
Compare
Compare
PwC
Compare
NTT DATA, Inc.
Compare
Mphasis
Compare
Ernst & Young
Compare
HCLTech
Compare
JPMorgan Chase & Co.
Compare
Microsoft Corporation
Compare
Similar Jobs for you
Accenture Mumbai Office Location
Mumbai Office
1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India,
Mumbai
400708
400708
GN - SONG - Service - CX - Speech Analytics - Manager
8-12 Yrs
Mumbai, New Delhi, Gurgaon / Gurugram
Packaged App Development Associate Manager
5-10 Yrs
Kochi, Coimbatore, Thiruvananthapuram
GN - SONG - MT - Hyperpersonalization - Analyst
1-6 Yrs
Bangalore / Bengaluru
Share an Interview