Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Accenture

Compare

3.8

based on 56.8k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

15967 Accenture Jobs

GN - SONG - Service - CX - Speech Analytics - Manager

Accenture Solutions Pvt Ltd

3.8

based on 56.8k Reviews

8-12 years

Mumbai, New Delhi, Gurgaon / Gurugram

GN - SONG - Service - CX - Speech Analytics - Manager

Accenture

posted 20d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Data Analytics Customer Service Salesforce Quality Assurance Architecting

+ 9 more

Job Description

Job Title - GN - SONG - Service - CX - Speech Analytics Manager

Management Level :07 - Manager

Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills::

Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.

Job

Summary:As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities:

Apply existing experience across speech analytics:Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.

Use enabling speech and text analysis solutions:Practically apply creation of business rules, query definitions and query writing.

Deploy analytics software packages:Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms.

Define customer experience solutions and business cases:Work on gap analysis, design and implementation and project management of solution deployment.Professional & Technical Skills:

A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms

Experience in contact center operations including operational and performance excellence

Prepare the power point readouts with analysis to the clients.Additional Information:

An opportunity to work on with key G2000 clients

Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed into everything"from how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Qualifications

Experience:

8+ years of experience in working with speech analytics solutions generating business rules, running queries and generating meaningful insights including implementation, designing and implementing customer experience solutions or operational excellence projects (any industry).

4+ years of project management experience and consulting experience

Educational Qualification:MBA from a tier 1 institute

Employment Type: Full Time, Permanent

Read full job description

Prepare for Analytical roles with real interview advice

What people at Accenture are saying

Analytical salary at Accenture

reported by 3 employees

₹8.1 L/yr - ₹14 L/yr

88% more than the average Analytical Salary in India

View more details

What Accenture employees are saying about work life

based on 56.8k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare Accenture with

TCS

3.7

Compare

Cognizant

3.7

Compare

Capgemini

3.7

Compare

Infosys

3.6

Compare

Wipro

3.7

Compare

Genpact

3.8

Compare

LTIMindtree

3.8

Compare

Deloitte

3.8

Compare

IBM

4.0

Compare

Nagarro

4.0

Compare

Tech Mahindra

3.5

Compare

Amazon

4.1

Compare

Google

4.4

Compare

PwC

3.4

Compare

NTT DATA, Inc.

4.0

Compare

Mphasis

3.4

Compare

Ernst & Young

3.4

Compare

HCLTech

3.5

Compare

JPMorgan Chase & Co.

4.0

Compare

Microsoft Corporation

4.0

Compare

Similar Jobs for you

Consultant at Accenture Solutions Pvt Ltd

Chennai

8-13 Yrs

₹ 10-15 LPA

Manager at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

4-9 Yrs

₹ 8-13 LPA

Manager at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

8-13 Yrs

₹ 10-15 LPA

Senior Manager at Accenture Solutions Pvt Ltd

New Delhi

5-10 Yrs

₹ 10-14 LPA

Senior Manager at Accenture Solutions Pvt Ltd

New Delhi

5-10 Yrs

₹ 10-14 LPA

Consultant at Accenture Solutions Pvt Ltd

Mumbai, Gurgaon / Gurugram + 1

7-10 Yrs

₹ 9-13 LPA

Manager at Accenture Solutions Pvt Ltd

Gurgaon / Gurugram

5-10 Yrs

₹ 7-12 LPA

Consultant at Accenture Solutions Pvt Ltd

Pune

5-10 Yrs

₹ 10-14 LPA

Consultant at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

5-10 Yrs

₹ 10-14 LPA

Consultant at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

5-10 Yrs

₹ 7-12 LPA

Accenture Mumbai Office Location

View all

Mumbai (1) New Delhi (1)

Mumbai Office

1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
400708