Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :NAS Architecture and Design


Good to have skills :Backup and Recovery Systems
Minimum
2 year(s) of experience is required


Educational Qualification :Any graduate

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, ensuring their systems or applications are running smoothly.

Accurately define client issues and interpret and design resolutions based on deep product knowledge.

Collaborate with the team to identify and implement improvements to enhance system performance.

Stay up-to-date with the latest industry trends and technologies to provide effective support.

Assist in troubleshooting and resolving technical issues to ensure client satisfaction.
Professional & Technical Skills:

Must To Have Skills:Proficiency in NAS Architecture and Design.

Good To Have Skills:Experience with Backup and Recovery Systems.

Strong understanding of network-attached storage (NAS) architecture and design principles.

Experience in configuring and managing NAS systems to ensure optimal performance.

Knowledge of backup and recovery systems to ensure data protection and disaster recovery.

Familiarity with storage protocols such as NFS and SMB.

Ability to troubleshoot and resolve issues related to NAS systems.

Excellent problem-solving skills and attention to detail.
Additional Information:

The candidate should have a minimum of 2 years of experience in NAS Architecture and Design.

This position is based at our Gurugram office.

An Any graduate degree is required.

 
Qualifications 
Any graduate