Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :EMC Storage Area Network (SAN) Administration


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication between the client and the system/application.- Analyze client issues and design appropriate resolutions.- Implement quality assurance measures for system/application performance.- Stay updated on product knowledge and industry trends.
Professional & Technical Skills:- Must To Have Skills:Proficiency in EMC Storage Area Network (SAN) Administration.- Strong understanding of storage area network architecture.- Experience in configuring and troubleshooting EMC SAN solutions.- Knowledge of data migration and disaster recovery processes.- Hands-on experience in SAN performance tuning.
Additional Information:- The candidate should have a minimum of 5 years of experience in EMC Storage Area Network (SAN) Administration.- This position is based at our Coimbatore office.- A 15 years full-time education is required.


Qualifications
15 years full time education