Application Support Engineer

Project Role :Application Support Engineer




Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills :Electronic Medical Records (EMR)



Good to have skills :NA
Minimum

3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with cross-functional teams to ensure seamless operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Proactively identify and resolve technical issues within critical business systems.

Collaborate with cross-functional teams to analyze system performance and optimize operations.

Develop and implement solutions to enhance system efficiency and reliability.

Provide technical support and guidance to end-users on system functionalities.

Document and maintain system configurations, troubleshooting steps, and resolutions.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Electronic Medical Records (EMR).

Strong understanding of database management and SQL queries.

Experience in system monitoring and performance optimization.

Knowledge of ITIL framework and incident management processes.

Hands-on experience with system troubleshooting and issue resolution.
Additional Information:

The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).

work from office is mandatory for all working days

This position is based at our Hyderabad office.

A 15 years full time education is required.


Qualifications

15 years full time education