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Trust & Safety New Associate

0-1 years

Navi Mumbai

Trust & Safety New Associate

Accenture

posted 14d ago

Job Description



Skill required: User-Generated Content Moderation - Content Moderation

Designation: Trust & Safety New Associate

Qualifications:Any Graduation

Years of Experience:0 - 1 Year

Language - Ability:Bengali - Expert


  • What would you do? As an Agent, you are responsible to
  • Review content- user profiles, videos, texts, images etc
  • Investigate and apply client policies
  • Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic natureThe following skills are required to perform this role-
  • Strong coping, emotional resilience, and stress-management skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Basic internet research skills
  • Excellent comprehension, communication (verbal, written), and English skills, required to interpret content.

    What are we looking for? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.As an Agent, you are responsible to
  • Review content- user profiles, videos, texts, images etc
  • Investigate and apply client policies
  • Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic natureThe following skills are required to perform this role-
  • Strong coping, emotional resilience, and stress-management skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Basic internet research skills
  • Excellent comprehension, communication (verbal, written), and English skills, required to interpret content.

    Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guideline
  • Stay up to date with any changes on policies/process
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  • Engage in the well being activities
  • Meet desired efficiency established by business

    Qualifications
    Any Graduation

  • Employment Type: Full Time, Permanent

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    What people at Accenture are saying

    4.4
     Rating based on 77 new Associate reviews

    Likes

    Work culture

    Dislikes

    Salary hike, no internal career switch

    Read 77 reviews

    new Associate salary at Accenture

    reported by 669 employees
    ₹1.5 L/yr - ₹4 L/yr
    6% more than the average new Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.7k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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