Business Advisory Associate

Skill required: Next Generation Customer Operations - Customer Service Technology



Designation: Business Advisory Associate



Qualifications:Any Graduation



Years of Experience:1 to 3 years


Language - Ability:English(International) - Proficient



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issuesThis role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.



What are we looking for?

In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your team and direct supervisor

You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work

You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders

You will be required to help in the overall team s workload by managing your deliverables and help the team when required

You will be an individual contributor as a part of a team, with a predetermined focused scope of work.Please note this role may require you to work in rotational shifts


Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts


 
Qualifications 

Any Graduation