Network & Svcs Operation Analyst

Skill required: Network Operations - Problem Management



Designation: Network & Svcs Operation Analyst



Qualifications:Any Graduation



Years of Experience:3 to 5 years



What would you do?
Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of NetworkThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.



What are we looking for?
May represent the team and actively help in the preparation of documents to support tenders for contracts

Clean order validation of customer requirements to ensure smooth provisioning

Allocated work by the Inbox Manager and then plans and manages own workload in line with team performance targets and customer satisfaction

Liaises with various other departments including pre sales, product management, customer services and sales teams to ensure accurate data capture and provisioning

Raises all orders and MACD requests onto the various CRM systems to ensure order completion is in line with SLA and accurate billing

Proactively keeps the customer updated at all key stages of the order cycles

May attend and actively contributes to customer service reviews to build and strengthen relationships

Adhere to all documented processes & procedures

Manage ad hoc projects and undertake additional tasks and responsibilities to ensure timely service deliveryAccurate records will be maintained to ensure MACD change requests can be completed in a timely manner, thus ensuring maintenance of a green order book and quality of service

May work on multiple orders at once

Supports both Consumer & Business accounts across the business

Supports customers with contracts for multiple solutions across multiple 3rd party suppliers


Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts


 
Qualifications 

Any Graduation