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Technology Support Engineer

3-8 years

Jaipur

Technology Support Engineer

Accenture

posted 29d ago

Job Role Insights

Flexible timing

Job Description






Project Role :
Technology Support Engineer




Project Role Description :
Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.


Must have skills :Oracle Exadata Database Machine



Good to have skills :
No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :
15 years full time education


Summary:As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability, creating and implementing Requests for Change (RFC), and collaborating with vendors and service management teams for issue analysis and resolution.
Roles & Responsibilities:
  • Expected to perform independently and become an SME.
  • Required active participation/contribution in team discussions.
  • Contribute in providing solutions to work related problems.
  • Proactively identify and address system issues to maintain operational stability.
  • Collaborate with cross-functional teams to troubleshoot and resolve incidents.
  • Document and update knowledge base articles for effective troubleshooting.
  • Provide technical support to vendors and service management teams.
  • Participate in continuous improvement initiatives to enhance system performance.
    Professional & Technical Skills:
  • Must To Have Skills:Proficiency in Oracle Exadata Database Machine.
  • Strong understanding of database management principles.
  • Experience in troubleshooting and resolving database-related issues.
  • Knowledge of SQL and PL/SQL for database querying and scripting.
  • Hands-on experience in Oracle Exadata performance tuning.
    Additional Information:
  • The candidate should have a minimum of 3 years of experience in Oracle Exadata Database Machine.
  • This position is based at our Jaipur office.
  • A 15 years full time education is required.


    Qualifications


    15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    Tech. Support Engg salary at Accenture

    reported by 4 employees
    ₹2.5 L/yr - ₹6 L/yr
    16% less than the average Tech. Support Engg Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.8k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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