Order To Cash Operations Associate

Skill required: Order to Cash - Order Management


Designation: Order to Cash Operations Associate


Qualifications:BCom/MCom/Master of Business Administration


Years of Experience:1 to 3 years

Language - Ability:English - Proficient


What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.In Order Management, you will be working on administration of business processes related to orders for goods or services. You will also assess, design, build and implement best practices on process, organization, and technology from order creation to order fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.


What are we looking for?

Your expected interactions are with the stakeholders, your team and direct supervisorYou will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your workYou will need to be well versed with basic statics and terms involved in the day to day business and use it while discussing with stakeholdersYou will be required to help in the overall team s workload by managing your deliverables and help the team when requiredYou will be an individual contributor as a part of a team, with a predetermined focused scope of workAbility to meet time sensitive deadlinesSecurely handle client data.Provide regular, accurate reports of Order Management & Billing data

Roles and Responsibilities: Job Roles and Responsibilities:Order Entry and ProcessingAccurately enter customer orders into the order management systemVerify order details, including product, quantities, rate type, and delivery datesEnsure orders are processed in a timely mannerContract review to ensure we are aligned with T's & C'sOrder Tracking and CoordinationMonitor the status of orders across the lifecycle of the campaignCommunicate with internal finance teams on dispute resolutionResolve any issues or discrepancies related to order generation and approvalCustomer CommunicationRespond to customer inquiries regarding invoice status and adjustmentsProvide customers with accurate and timely information to enhance their experienceEscalation to Senior team members when support is neededData Management & ReportingMaintain accurate customer orders, including changes, cancellations, or rejected billing due to small balancesAssist is generating reports on processing times and relevant KPI metricsIdentify and report any recurring issues that bottleneck to Order Management processProcess Adherence and ImprovementFollow established order management processes and proceduresParticipate in training sessions to stay updated on best practices and system enhancementsProvide feedback on process improvements to enhance efficiency and accuracyCollaboration with Sales TeamsProcess and track requests for prepayment and expedited billingTracking of one-off deals to ensure we are not double-billing customersRespond to inquiries related to invoice generation or pending orders

Qualifications
BCom,MCom,Master of Business Administration