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Accenture

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3.9

based on 53.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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27152 Accenture Jobs

Operations Engineer

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 53.3k Reviews

3-5 years

Bhubaneswar

1 vacancy

Operations Engineer

Accenture

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

AWS Architecting Oracle Project Management Restaurant SQL Server

+ 12 more

Job Description


Project Role :Operations Engineer



Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills :Contact Center Technology Implementation, Genesys


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time educationBE

Summary:Responsible for handling day-to-day contact center operations, requirements, and issues
  • Provide L2 support for operational activities including basic troubleshooting of associated services on Genesys Cloud Roles & Responsibilities:
  • Responsible for handling day-to-day contact center operations, requirements, and issues
  • Provide L2 support for operational activities including basic troubleshooting of associated services on Genesys Cloud oGood understanding about oGenesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect Call flow design, Documents, Telephony, Contact Center, Message, Architect, Predictive Engagement, Routing, Performance and Engagement, Troubleshooting, Workforce Management, Outbound, Knowledge, Quality. Troubleshoot and provide timely resolutions to production support issues. oTrunks SIP, ISDN PRI and BRI, Analog trunks oNetwork connectivity to the Genesys Cloud and Agents. oAbility to identify the issues by reading logs Agents, SIP Messages, ISDN logs, Debug, Wireshark.
  • Understanding of contact center reporting and customization
  • Vendor and Service Provider management for resolving issues.
  • Understand requirements from client and create design documents.
  • Planning, coordinating, tracking and executing Migrations.
  • Contribute process improvement areas.
  • Identify automation areas and implement the automations to optimize the team efforts.
  • Mentoring team members to achieve target timelines and deliverables.
  • Handling escalations related to project deliverables.
  • Motivating team members to upskill / cross skill.Professional & Technical Skills:
  • Sound technical knowledge and hands-on experience on Genesys Cloud solutions.
  • Implementation and maintenance of the Genesys Cloud solutions
  • Ability to solve complex technical issues within the Contact Center.
  • Thorough knowledge and well versed with Genesys Cloud application and Oracle SBCs
  • Extensive experience in resolving contact center related issues.
  • Knowledge of IVR, routing and reporting concepts including monitoring tools
  • Management and troubleshooting of complex client contact center environments.
  • Implement the changes/network as applicable, test the changes and handover to customer.
  • Expertise on ITIL processes and project management.
  • Hands-on experience on Genesys Pure cloud solutions and support and AWS cloud platform knowledge is preferred.
  • Candidate is expected to work with their internal telecom, infra groups support cloud implementation.
  • Genesys cloud WEBRTC with SIP flows
  • Hands on PureCloud Technology suite applications and Oracle SBC and ECB.
  • Hands-on experience on developing flows using Genesys Architect
  • Hands on in Web Services Integration (3rd party)
  • Hands on in Custom Reports (Rest API)
  • Hands-on experience on Configuration setup like IVR, Interaction Routing, WFM, Dialer and Scripter
  • Minimum 5 years of hands-on experience on contact center solutions
  • Experience in implementing and managing complex contact center solutions.
  • Good understanding of procedures, application, and concepts within own subject area (and understanding them in the context of the business)
  • Self-driven, target oriented.
  • Excellent communication skills.
  • Previous experience working with cross geography teams.
  • Ready to work in shift. Additional Information:
  • Knowledge on traditional telephony solutions
  • Knowledge in the following technical areas:CTI, PBX/ACD, WEB/Internet, MS Windows, SQL server, Database knowledge, VOIP, Computer H/W & Networking, clusters, Domain / workgroup / AD, Cloud platforms
  • Genesys Cloud development would be good to have. AWS knowledge is also preferred.
  • Bachelor's degree in engineering preferred.Qualifications15 years full time educationBE

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Operations Engineer roles with real interview advice

    People are getting interviews at Accenture through

    (based on 5.2k Accenture interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    18%
    18%
    13%
    4%
    2%
    12% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Accenture are saying

    4.0
     Rating based on 1 Operations Engineer review

    Likes

    1))Team Support is good. 2)Nice working environment and always a scope to learn new things everyday. 3)Work-life balance is well.

    Dislikes

    There is no such dislikes.

    Read 1 review

    Operations Engineer salary at Accenture

    reported by 11 employees with 1-8 years exp.
    ₹5.8 L/yr - ₹15.7 L/yr
    69% more than the average Operations Engineer Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 53.3k employees
    66%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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