Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Cloud Unified Communication Operations



Good to have skills :NA
Minimum



5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite, across all server and network areas, and for particular software solutions/vendors/brands. You will work on L1 and L2 troubleshooting levels.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Implement technology at the operating system-level

Perform hardware/software support

Conduct basic and intermediate level troubleshooting
Professional & Technical Skills:

Must To Have Skills:Proficiency in Cloud Unified Communication Operations

Strong understanding of network operations

Experience with server maintenance

Knowledge of software solutions implementation

Hands-on experience in troubleshooting technical issues
Additional Information:

The candidate should have a minimum of 5 years of experience in Cloud Unified Communication Operations

This position is based at our Chennai office

A 15 years full time education is required


Qualifications

15 years full time education