Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner



Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Network Infrastructures


Good to have skills :Microsoft Azure IaaS, Microsoft Azure DevOps
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Ensure hardware/software support for configured services running on various platforms.

Implement technology at the operating system-level across all server and network areas.

Provide L1 and L2/ basic and intermediate level troubleshooting.

Maintain and update documentation for systems and software products.

Collaborate with cross-functional teams to resolve technical issues.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Infrastructures.

Good To Have Skills:Experience with Microsoft Azure IaaS, Microsoft Azure DevOps.

Strong understanding of network infrastructures and protocols.

Knowledge of hardware and software troubleshooting techniques.

Experience in implementing and maintaining network security measures.
Additional Information:

The candidate should have a minimum of 3 years of experience in Network Infrastructures.

This position is based at our Hyderabad office.

A 15 years full time education is required.

 
Qualifications 

15 years full time education