Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Microsoft Windows Server Administration


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Provide ongoing technical support and maintenance for production and development systems and software products.

Configure services running on various platforms and implement technology at the operating system-level.

Troubleshoot hardware/software issues across all server and network areas.

Collaborate with software solutions/vendors/brands to ensure smooth operations.

Assist in L1 and L2 troubleshooting to resolve any technical issues.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Windows Server Administration.

Good To Have Skills:Experience with virtualization technologies such as VMware or Hyper-V.

Strong understanding of server administration and network protocols.

Experience with system monitoring and performance optimization.

Knowledge of Active Directory and Group Policy management.

Familiarity with backup and disaster recovery procedures.
Additional Information:

The candidate should have a minimum of 3 years of experience in Microsoft Windows Server Administration.

This position is based in Jaipur.

A 15 years full time education is required.

Qualifications
15 years full time education