Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Python (Programming Language)



Good to have skills :NA
Minimum



5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve troubleshooting client issues, providing technical support, and collaborating with cross-functional teams to ensure smooth operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure timely resolution of client issues and technical support.

Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.

Manage and prioritize multiple tasks to meet client expectations.

Continuously improve product knowledge and stay updated with the latest industry trends.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Python (Programming Language).

Strong understanding of statistical analysis and machine learning algorithms.

Experience with data visualization tools such as Tableau or Power BI.

Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.

Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity.
Additional Information:

The candidate should have a minimum of 5 years of experience in Python (Programming Language).

This position is based at our Bengaluru office.

A 15 years full-time education is required.



Qualifications

15 years full time education