Absolut InfoSystems - Corporate Account Manager (3-5 yrs)

Job Title and Overview:

We are seeking a skilled and motivated Corporate Account Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. You will build strong relationships with clients, understand their goals and challenges, and provide strategic guidance to help them achieve their desired outcomes. This role requires a combination of excellent communication skills, technical knowledge, and a passion for customer success.

Responsibilities:

1.Customer Onboarding: Lead the onboarding process for new customers, including conducting kickoff meetings, understanding their specific requirements, and collaborating with cross-functional teams to ensure a smooth transition to our cloud solutions.

2.Relationship Building: Establish and maintain strong relationships with key stakeholders at customer organizations, serving as their trusted advisor and advocate. Understand their business goals, challenges, and priorities to provide tailored guidance and support.

3.Solution Adoption: Proactively drive customer adoption of our cloud solutions by providing training, resources, and best practices. Work closely with customers to identify and address any barriers to adoption and ensure they are leveraging the full potential of our cloud offerings.

4.Customer Success Planning: Collaborate with customers to develop and execute strategic customer success plans. Define measurable goals, milestones, and success criteria, and regularly review progress to ensure customer satisfaction and value realization.

5.Issue Resolution: Act as the primary point of contact for customer inquiries, issues, and escalations related to our cloud solutions. Coordinate with internal teams, such as technical support or product development, to address and resolve customer concerns in a timely and effective manner.

6.Account Expansion: Identify opportunities for account expansion and revenue growth within existing customer accounts. Work closely with sales and marketing teams to drive upsells, cross-sells, and renewal activities.

7.Customer Feedback and Advocacy: Gather customer feedback and insights to inform product enhancements and improvements. Serve as the voice of the customer within the organization, providing feedback and advocating for customer needs and requirements.

8.Customer Health Monitoring: Monitor customer health metrics, usage patterns, and engagement levels to identify potential risks and opportunities. Proactively intervene when necessary to ensure customer success and satisfaction.

9.Customer Renewals: Collaborate with the sales team to ensure customer renewals by engaging in timely contract negotiations, providing compelling value propositions, and demonstrating the return on investment of our cloud solutions.

10.Industry Expertise: Stay up to date with industry trends, best practices, and emerging technologies related to cloud solutions. Share insights and expertise with customers to help them stay ahead in their respective markets.

Qualifications:

1. Bachelors degree in business, Computer Science, or a related field (or equivalent work experience).

2 .Proven experience in a customer success, account management, or client-facing role within the cloud solutions domain.

3. Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers at all levels of an organization.

4. Demonstrated ability to drive customer adoption, satisfaction, and retention.

5. Analytical mindset with the ability to leverage data to identify trends, measure success, and drive decision- making.

6. Strong problem-solving skills and the ability to navigate complex customer challenges.

7. Exceptional organizational skills and the ability to manage multiple customer accounts simultaneously.

8. Familiarity with customer success management tools and CRM systems is preferred.

How to Apply:

Interested candidates are encouraged to send their resumes and cover letters