abCoffee - Fleet Manager (2-3 yrs)

About the Role:.

- As a Fleet Manager at abCoffee, you will play a crucial role in ensuring the efficient and timely delivery of products to from our decks.

- You will oversee all aspects of the logistics operation of delivery from decks to customers.

Responsibilities of the candidate:.

- Managing a team of Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.

- Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.

- Improve and maintain promised delivery times for better customer experience.

- Conduct classroom/field training at an individual level for better customer experience.

- Conduct regular field audits for better compliance among Pickup and Delivery Partners.

- Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.

- Ensure excellent customer experience by solving order level escalations.

Requirements:.

- Prior experience in process design and operations implementation.

- 2-3 years of experience in managing blue collar workers.

- Should have a bike and be willing to travel within the city.