Telecaller

Roles and Responsibilities

• Provide excellent customer service by addressing their needs, answering questions, and offering solutions.
  
• Handle inbound calls from customers to resolve their queries and concerns.
  
• Identify opportunities to upsell/cross-sell relevant products or services based on customer requirements.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Escalate complex issues to senior team members when necessary.