Process Executive (Voice)

Process Executive | Voice Process | Fluent in English | Bhilai Location | Fresher

About Augtech NextWealth:

Our offering is in the field of Information Technology and Information Technology Enabled Services. We are a social impact organization providing world class Data Enrichment and Customer Interaction services to our customers across AI/ ML tech, E commerce, Fin-Tech, Education, and other domains. We are a part of NextWealth Entrepreneurs,we are committed to provide opportunity to talents in Tier -2, Tier -3 ecosystem As an organization we are driven by values like Integrity, Excellence, Respect, Commitment and Social Responsibility.

Role & Responsibilities – Process Executive(Voice)

● The primary task of a Process executive is to handle calls from customers or clients and provide them with a solution to their queries.

● Responsible for proper recording & scrutiny of complaints received.

● Must discuss every matter with its team leader to get any issue sorted.

● Obtains client information by proper telephone etiquette and verifying information.

● Giving a First Time Resolution(FTR) to the customers or clients should be the whole and sole responsibility.

● Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

● Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

● He / She must show the willingness to learn new things every time and then. Qualification and

Education Qualification: Any Graduate / Post-Graduate.

Job Location: Bhilai (C. G.)

Competencies Required

● Should have good Oral and written communication.

● Good Analytical and Logical Skills.

● Should have good Computer skills, especially MS Excel.

● Should be flexible enough to adapt to any environment or changes happening in the sector.

● Should be patient enough and quite motivated towards learning new things and execute it effectively on a day to day basis.

● Should be a Team Player.

● Adhere to time-lines.

Please Note: Candidates having link from Bhilai / Durg will only be preferrerd.

Interested candidates can share their CVs on careers@augnw.com or connect us at 7880081965 / 7880006845.