Technical Business Analyst

As a Business Analyst, you will be responsible for gathering and analyzing business requirements, documenting processes, and collaborating with cross-functional teams to deliver effective solutions. You will work closely with stakeholders to understand their needs, translate them into functional requirements, and ensure that solutions meet business objectives. We are committed to delivering high-quality products and services to our clients. We are seeking a highly skilled Business Analyst to join our team, where you will play a key role in bridging the gap between business needs and technical solutions.

Responsibilities

• Gather and document business requirements from stakeholders through interviews, workshops, and analysis of existing processes.
• Translate business requirements into detailed functional specifications and user stories.
• Collaborate with product managers, developers, and other stakeholders to ensure that requirements are clearly understood and implemented.
• Conduct process analysis and propose process improvements to enhance efficiency and productivity.
• Develop and maintain documentation, including business process diagrams, workflows, and use cases.
• Conduct gap analysis to identify areas for improvement and recommend solutions.
• Facilitate communication between business and technical teams to ensure alignment and successful project delivery.
• Participate in quality assurance and user acceptance testing (UAT) to ensure that solutions meet business requirements.
• Assist in project management tasks, such as creating project plans and tracking project progress.

Must-Have Skills…

• 8 -12 years experience in software requirements analysis as a BSA with bachelors degree in computer science / information technology, or a related field.
• Proven experience as a Business Analyst or similar role within B2B. B2C ecommerce business.
• Proficiency in business analysis tools and techniques, such as flowcharting, process
• Experience with tools like - Visio or Lucidchart, Jira, Confluence
• Experience with ecommerce domain and retail/wholesale systems is preferred (e.g., POS, OMS, WMS, PIM, ERP, contact center, cash-to-order, payments, etc.)
• Background in Retail Industry and Ecommerce digital space such as web, mobile application a definite plus • Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience with Agile or Scrum methodologies.

Soft skills

• Customer service orientation
• Good analytical and reasoning abilities
• Strong listening and meeting facilitation skills
• Well-developed interpersonal skills; positive and engaging personality
• Results oriented; desire to succeed.
• Ability to establish credibility and trust.
• Adaptable and team-oriented
• Strong business and financial acumen