Customer Service Role - BPO (1-5 yrs)

Qualification:

HSC Fresher/Graduate Fresher or BPO Experience

Job Description

- Manage amounts of incoming calls. Identify and assess customers' needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Provide accurate, valid, and complete information by using the right methods/tools.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies.

Process : Inbound Process (Example-Urban Clap in India) dealing customers' queries, customers call you to get information of electrician, plumber, AC Technician, Door Problems and Technical Problems etc.