Customer Service Role - Voice Process - BPO (0-1 yrs)

Urgent Requirement of Customer Service Representative for Work From Office Profile Location Bangalore/ Electronic city / Marathali /white field

Employee CTC - 26,000k Per Month -22,500 inhand Apart fro m Incentives

Appended JD:

- Required applicant should be a 12 th Pass minimum requirement.

- Fresher or Exp Both can apply

Job Role : Voice Profile

Customer Service, Customer Relationship

Responsibilities : 

- Serves customers by providing product and service information and resolving product and service problems.

- Attracts potential customers by answering product and service questions and suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments.

- Recommends potential products or services to management by collecting customer information and analyzing customer needs.

- Prepares product or service reports by collecting and analyzing customer information.

- Contributes to team effort by accomplishing related results as needed.

Qualification - Graduate & above any stream

Experience - 1 Year & above on paper any field

Work Type - Permanent, Full Time

Language - English & Hindi

Shift - Day Rotational, 6 days working.

Interview Flow (Inhouse/Out Station): HR Round -> Versant(Cut Off 4&above) -> 4C Round(Training Team) -> Final Panel Round (Operation) -> Documentation -> Offer - Touchless Hiring

Relocation Benefits: 10 Days accommodation & 1 way travel reimbursement