Student Service Officer ( Hyd, Coimbatore, Tirupati, Thanjavur)

Job Title: Student Service & Officer

Division/Department: Branch Operations

Reports To: Assistant Branch Manager- Operations

Work Location: PAN India

Desired Work Experience: 2-7 Years

Weekly off: Rotational

About Us:
Aakash is India’s trusted name in test preparation. It offers the best of classroom and online learning experience, thereby giving students an extra edge. We help to prepare students for medical and engineering entrance exams such as National Eligibility Cum Entrance Test (NEET), Joint Entrance Examination (JEE - Main & Advanced), and school/ board examinations including scholarship exams such as NTSE and Olympiads.
AESL takes a student-centric approach to test preparation, recognizing that every student is unique and has individual needs. It has a team of highly qualified and experienced instructors who are passionate about helping students achieve their dreams. The company’s programmes are designed to be flexible and its teaching methodologies are backed by the latest technologies to ensure that students are well-prepared for their exams.
AESL is a subsidiary of Think and Learn Pvt Ltd.

Aakash Advantage

• 35 years of providing comprehensive and result-oriented test preparation.
• 315+ branches across India to help you prepare in your city.
• 6000+ expert faculty to teach, mentor and guide you.
• 122,000+ Aakashians Qualified NEET & JEE in 2023.
• 100% digitized classrooms across all branches.
• Hybrid classrooms offering the best of classroom & online learning.

Purpose of the SSO role:
The Student Service Officer owns the complete students experience journey at our institute.




As an SSO, you are expected to:

1. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.
2. Addressing the concerns of Students & Parents by offering a quick resolution.
3. Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.
4. Ensure collection of outstanding fee from parents within the specified time.
5. Ensure retention of Students and controlling Left-outs.
6. Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.
7. Ensure adherence to internal process and compliances.

To be successful in the SSO role you are required to have:

1. Ability to handle students and parents in an empathic & patient manner.
2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to services.
3. Fluency in English and Regional Language communication.

Must to have Attitude:

1. Customer Orientation.
2. Sense of Ownership and Accountability.
3. Result orientation.
4. Emotional intelligence for working in a Team.

Qualification:

1. Must have bachelors degree.
2. Preferred BTech / MBA /Masters in Education, etc.

Experience:

1. Previous experience in customer handling across industry.

Key Interactions:

• External
• Student & Parents.
• Internal
• Branches Academic & Non-Academic teams.
• Regional Operations Team.