Aakash Educational Services - Assistant Branch Manager - Operations (4-6 yrs)

- The Assistant Branch Manager - Operations is responsible for overseeing daily operational activities, ensuring compliance with company policies, and optimizing efficiency within the branch.

- This role involves supervising staff, implementing process improvements, maintaining customer satisfaction, and supporting the Branch Manager in achieving overall business goals.

- The ideal candidate will have strong leadership skills, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities:

Operations Management:

- Oversee and manage daily branch operations to ensure efficiency and effectiveness.

- Assist in the development and execution of operational strategies aligned with company goals.

- Ensure strict adherence to company policies, industry regulations, and safety standards.

- Monitor and control branch expenses, ensuring cost-effective operational management.

- Identify and implement process improvements to enhance workflow and productivity.

Customer Service & Relationship Management:

- Ensure excellent customer service by setting and maintaining high service standards.

- Handle escalated customer complaints and resolve operational issues promptly.

- Develop and maintain strong relationships with clients, vendors, and other stakeholders.

- Support the frontline team in addressing customer inquiries and ensuring satisfaction.