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2 A & T Video Networks Jobs
Customer Support Manager
A & T Video Networks
posted 21d ago
Job Description
Job Exposure:- Familiar with customer support process, AV Technical installation, Team management. Experience in:- Manage Customer complaints within stipulated response time Manage Product Warranty and RMA Manage installation & Support team
Manage incoming and outgoing quality inspection.
Job Responsibilities:- 1) Coordinate with Customer, internal technical team and OEMs to resolve end user and partner customer complaints.
2) Update Warranty register
3) Coordinate with manufacturing unit / OEM and Purchase and logistics team for quick turnaround of RMA of finished products and raw materials.
4) Coordinate with technical engineers for project installation.
5) Follow up technical engineers for incoming and outgoing quality inspection.
Employment Type: Full Time, Permanent
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