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Customer Support Manager- Bangalore
5-6 years
Bangalore / Bengaluru
1 vacancy
Customer Support Manager- Bangalore
Silvan Innovation Labs
posted 26d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Specific Duties include :
Candidates will possess :
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Keep ahead of industry s developments and apply best practices to areas of improvement.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
Candidates will possess :
- Proven working experience as a customer service manager for 5-6 years.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in English.
- Working knowledge of customer service software, databases and tools.
- Awareness of industry s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- B.Tech Degree in IT, Electronics, Mechanical etc preferred or BS degree in Business Administration or related field.
Employment Type: Full Time, Permanent
Read full job description What people at Silvan Innovation Labs are saying
What Silvan Innovation Labs employees are saying about work life
based on 15 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Silvan Innovation Labs Benefits
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