Contact Centre Sales Executive

Job Role: Contact Centre Sales Executive

We are seeking a dynamic and results-driven Sales Executive to join our Contact Centre team. In this role, you would be responsible for managing client calls, emails, generating high-quality leads, converting them into customers, and contributing to business revenue growth. You will also play an essential role in maintaining strong client relationships, following up on leads, and coordinating with various internal teams to ensure seamless service delivery.

Roles & Responsibilities:

Handle inbound calls, emails, and inquiries from potential clients, ensuring timely and accurate responses to all queries. Identify and engage with prospective clients, tapping business opportunities and generating leads.

Understand client needs and offer solutions through effective communication, both over the phone and via email. Convert prospective clients into customers, driving business growth and revenue for the company. Excellent listening skills to understand client queries and resolve issues effectively.

Regular follow-up communication with clients, address concerns, and ensure client satisfaction. Consistently strive to convert potential leads into members by fostering trust and rapport.

Collaborate closely with the internal sales team and Hub Teams to ensure client requirements are fully understood and addressed. Route leads to the appropriate teams and ensure smooth handoffs, optimizing sales processes.

A self-starter, and motivated individual to meet and exceed sales targets.

Skills & Qualifications:

Strong verbal and written English communication skills, with the ability to convey information clearly and professionally.

Proven experience in generating and converting leads, managing client relationships, and driving sales growth.

Strong interpersonal skills, with a keen ability to build and maintain positive relationships with clients.

Ability to quickly resolve customer issues and handle inquiries in a calm and professional manner.

Experience: 1 to 2 years of proven on call sales experience, preferably in a contact centre or similar environment.