4AM Worldwide - Senior Brand Director - Mainline Advertising (8-13 yrs)

- We are looking for a seasoned client servicing professional from an integrated background.

- You are expected to be a strategic client contact and advisor, with visible ongoing engagement with key clients.

- You should understand strategic planning and have a bend towards consumer insight mining.

- Whilst retention and growth of accounts is a key responsibility, you will also be expected to lead new business pitches.

Job Responsibilities:

- Cultivating solid relationships with clients through the provision of exceptional after-sales service.

- Creating a positive onboarding experience for new clients.

- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

- Maintaining an accurate record of all existing and potential clients.

- Inspire repeat business from clients.

- Responding to client inquiries in a timely and professional manner.

- Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings.

- Ensure timely receivables and cash flow from clients.

- Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.

- Prepare timely team and client updates on all stages of project processes.

Requirement:

- At least 8+ years of experience in account management/client services roles.

- Agency experience is a big plus.

- Have excellent verbal, written communication, and presentation skills.

Have a willingness to be flexible:

- Understand the market and competitor activities.

- Be able to seek out the appropriate contact in a targeted organization.

- Ability to deliver results under pressure.

- Have experience in project management.

- Be able to multitask and work under strict deadlines.

- Be able to work efficiently under minimal supervision.