Associate Engineer - Desktop Support

Role & responsibilities

A desktop support engineer's roles and responsibilities include:

• Technical support: Provide technical support to users, including troubleshooting hardware and software issues
• Installation: Install and configure operating systems, applications, and anti-virus software
• Maintenance: Maintain the functionality of desktop systems and office equipment
• Remote diagnostics: Conduct remote troubleshooting and provide technical instructions
• Training: Train end users on how to use computer hardware and software
• Client inquiries: Respond to client inquiries and provide clear technical support
• Network connections: Test network connections and connect computers within the organization
• Computer peripherals: Maintain computer peripheral devices like printers and resolve associated problems
• Data security: Handle IT concerns affecting businesses during work hours
• Policies: Adhere to policies as per corporate manuals and directives
• Desktop support engineers are IT support specialists who can work either remotely or onsite.