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Engaged Employer

2COMS

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3.8

based on 444 Reviews

419 2COMS Jobs

Customer Service Banking Process - SPE Hyderabad and Mumbai

2Coms

3.8

based on 444 Reviews

1-6 years

Hyderabad / Secunderabad

Customer Service Banking Process - SPE Hyderabad and Mumbai

2COMS

posted 9d ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service Reporting Customer Support US Mortgage Problem Solving Communication Skills

+ 6 more

Job Description

SUMMARY

Opp. for the Position of SPE in International Banking Process with a leading IT MNC, Hyderabad, Mumbai

Greetings from 2Coms!!!

About the Client:

Client is a global Fortune 500 IT solutions company specializing in delivering simple and scalable solutions to address complex

business problems.More than 1,500 staff delivers technical and domain expertise across multiple platforms and industries

to help enterprise companies drive productivity, efficiency and gain the most out of their technology investments.

Job Title: SPE for Written Correspondence

Exp:1.5 years

Location: Hyderabad, Mumbai

Must have experience in International Banking

Reporting to: Team Leader

Objectives

Written Correspondence team will be responsible for researching written complaints and

providing a written response addressing all issues identified in the complaint. The

Complaints Resolution Specialist will be responsible for the thorough investigation and

resolution of customer complaints.

Key Result Areas (KRAs)

Productivity:

Process associate is expected to meet or exceed the set / agreed target in a given

timeframe, both during the training period and in the period following training.

The productivity targets will be revised based on the tenure and any such changes

will be made known to the associate.

Quality:

Process associate is expected to meet and exceed the minimum quality benchmark

according to the guidelines specified.

The quality targets will be revised based on the tenure and any such changes will

be made known to the associate.

Feedback:

Process associate is expected to be open and receptive to feedback and should view

the feedback mechanism as a tool for constant self-improvement and process

development.

Key Responsibilities:

Conduct detailed research on written complaints received from customers.

Analyze the issues identified in the complaints and gather necessary information

for resolution.

Provide comprehensive written responses to customers, addressing all concerns

raised in the complaints.

Utilize critical thinking skills to evaluate the validity of complaints and to propose

effective solutions.

Collaborate with various departments to gather insights and information pertinent

to the complaints.

Maintain accurate records of customer interactions, complaints, and resolutions.

Continuously improve the complaints handling process by identifying trends and

recommending changes.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service roles with real interview advice

What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 444 employees

55%

45%

65%

98%

Strict timing

Alternate Saturday off

No travel

Day Shift

View more insights

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