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Engaged Employer

2COMS

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3.8

based on 433 Reviews

606 2COMS Jobs

Customer Support Voice opening in Mumbai For leading matrimony company

2coms

3.8

based on 433 Reviews

1-6 years

Mumbai

Customer Support Voice opening in Mumbai For leading matrimony company

2COMS

posted 7hr ago

Job Role Insights

Fixed timing

Key skills for the job

Telecalling Customer Service Salesforce Customer Support Operations Wordpress

+ 12 more

Job Description

SUMMARY

Job Title: Customer Success Associate - Salary upto 25 k to 35 in hand salary

Location : Saki Naka, Mumbai, Work from office.

Job Summary:

UG /Graduate in any field with minimum of 2yrs experience in customer support / Telesales/ Telemarketing role.

Should have excellent communication skills in English,

Candidates should apply and be ok to work in rotational including night shift, Night allowance will be given - upto 3k

Key Responsibilities:

1. Onboard new customers, providing training and support.

2. Build strong relationships with customers, understanding their needs.

3. Monitor customer health, identifying potential issues.

4. Develop and execute success plans.

5. Provide timely solutions to customer queries.

6. Collaborate with sales, marketing, and product teams.

7. Analyse customer data to identify trends and areas for improvement.

8. Conduct regular check-ins and business reviews.

Requirements

1. 1-5 years of customer-facing experience.

2. Excellent communication and interpersonal skills.

3. Ability to understand customer needs and technical concepts.

4. Proactive problem-solving skills.

5. Familiarity with CRM software.

6. Should be ok to work rotational shift

Desirable Qualifications:

UG /Graduate in any field

Skills:

1. Customer relationship building.

2. Communication and presentation.

3. Problem-solving and analysis.

4. Time management and organization.

5. Technical aptitude.

Benefits What We Offer:

1. Career growth opportunities.

2. Collaborative work environment.

3. Recognition and rewards.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support roles with real interview advice

People are getting interviews at 2COMS through

(based on 23 2COMS interviews)

Job Portal

Referral

Walkin

Campus Placement

39%

22%

26% candidates got the interview through other sources.

High Confidence

What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 433 employees

56%

44%

66%

98%

Strict timing

Alternate Saturday off

No travel

Day Shift

View more insights

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